User rights and responsibilities, protection mechanisms, and privacy of his information

Normal Account:

When registering an account, the user's full name, mobile phone number, date of birth, gender, city and region name, height, weight and blood type are required.
We retain this data for the necessity of future contact in case of a complaint, in addition to the features that require verification of the users identity in case of consultation, or booking an appointment, or in case of contacting a doctor or adding a doctor.
When adding a relative to your account we retain the entered information.
The information you enter is subject to the Privacy Policy and cannot be viewed by anyone without your approval.
You can change the privacy of any your information or medical records.
Your consultation is confidential, and no one can know your identity unless the consultation is approved by a doctor, then and only then, the doctor will be privy to your information.
The application allows the ability to add doctors to your profile so medical records can be added, and to be able to book according to the doctor's appointment schedule.
Users will be notified of the approval of their request.
In case of booking the appointment more than once without canceling, the application has the right to block this feature for the user.
It is not possible to search for the same drug more than once at the same time and the server will prevent the user from searching.
In case of placing many orders, the application has the right to block the user.

Business account

When registering an account, the user's full name, mobile phone number, date of birth, gender, city and region name, as well as your medical certificates - if you are a doctor, pharmacist or healthcare provider are required.
Due to the sensitivity of your business, and since the app is highly reliable, the app asks to verify your account as a business account with your mobile phone number.
You can add your facility information or join an existing facility.
Then, add the services you provide, and your schedule.
You can add your patients and add their medical records if the patients agree to the doctors request, and the patient can control the privacy of their medical record and choose the only me feature.
If the patient does not approve the doctors request, the medical record will appear only to the doctor who added it.
Chat feature can be enabled or disabled.
You can respond to online consultations.
In case the account information of verification is not completed, the account will appear to the “Normal” account user as an “unreliable account”.
In case the consultation is taken and without responding within an hour, the application will withdraw the consultation and return it to the untaken consultations.
In case the user does not hold to approved appointments by doctor, the application can stop the booking feature for this user.
In case of facing an offense, doctor has the right to file a complaint and when it is confirmed, the offending user will be banned.

Facility account

When registering an account, the user's full name, mobile phone number, facility's city and region, as well as license certificate are required.
This account can add the employees of this facility and the services it provides, by approving the requests for employees to join, change settings for each employee, and activating the chat feature with the ability to assign the response and follow-up to a certain employee.
In case you are a warehouse owner, or the person responsible for it, you can approve pharmacy orders according to the quantities you have in stock, and the expected delivery time in addition to viewing previous orders.
In case you are the owner of a pharmacy or the person responsible for managing it, you can order medicines from warehouses, specify the quantities, view the order details, date of delivering, plus view previous orders.
The facility can add its own products.
The drug company or the warehouse can add its own drug leaflets and manage their information.
In case the pharmacy does not receive its order from the warehouse for more than 3 times, the application has the right to block this feature from the pharmacy account.
In case the warehouse does not deliver orders to pharmacies for more than 3 times, the application has the right to block this feature from the warehouse account.
In case of a mistake in more than one drug leaflet, the application has the right not to show this drug in the search results.

Important note:

You accept these Terms by creating a DomeCare account, using the Services, or by continuing to use the Services.
Please read, print and keep a copy of these Terms for your records as DomeCare will not keep a copy for you.
Thank you for using DomeCare application, services and technologies offered by Ayat Group.
In these Terms and Conditions hereinafter referred to as the “Terms” “we” refers to Ayat Group, a private limited liability company doing business commercial, software application development Registered in Syria under commercial license No.
18338, and its address is in Al-Malki - Syriatel Square

Parties:

“Normal Account” refers to anyone who uses the application and has an account registered with the application, except for healthcare providers.
“Business Account” refers to healthcare providers who have an account registered with the application and “Users” means both.
The term "you" is used in these Terms to refer to Users.
“Facility Account” refers to healthcare providers or people who own facilities within the health sector and have an account registered in the application.
The term “Services” as used in DomeCares Terms of Use “Terms” refers to the products, services, applications, content, databases, technologies and tools offered by DomeCare.
Understanding these terms is crucial, because in order to use our services, you must accept these terms.
Your access to and use of this application means you accept these Terms of Use which are effective from the date of first use please go back to our Privacy Policy on How We handle Your Personal Data.
We may modify this Contract, our Privacy Policy, and our Cookie Policy from time to time.
If we make changes, we will send you a notification via the application, or via other means, to provide you with the opportunity to review the changes before they become effective.
We agree that changes cannot be retroactive.
If you object to any changes, you can delete your account.
Your continued use of our Services after we post or provide notification of changes, we have made to these Terms means that you implicitly agree to the updated Terms as of their effective date.
Do not use the Platform or the Services for emergency medical needs.
If you experience a medical emergency, contact your local emergency services immediately.

Members and visitors:

When you register or join the DomeCare app, you become a member.
If you choose not to register to use our services, you may access certain features as a “Visitor” only.

Introduction to the application

DomeCares mission you getting the best healthcare and provide solutions for all medical needs by connecting all healthcare providers within the medical sector in the world, and connecting the user with them via one application.
Our services are designed to inspire healthier communities by enabling millions of other medical care providers to connect, share services, find employees, work, organize and take time to perform tasks related to their business and allow them to be more positive and modern.
Plus ensure a better healthy life for the average user by archiving medical records of them and their family, booking appointments, and searching for medicine.

Target Audience

DomeCare targets all medical care service providers, facility owners, workers within the health sector, and people benefiting from their services at all ages including minors strictly under the supervision of their parents/guardians.

Applications job what we do:

The application mainly aims to provide medical care providers in the medical sector a “business account” through which they can access, monitor and record their appointments with their patients, and have the ability to add their information and medical certificates.
The application has high reliability by verifying accounts, confirming the validity of certificates, and confirming the phone numbers registered.
Both “Business Accounts" and "Facility Accounts" can manage the medical facility's work schedule that they own or work in, with the ability to add and view their patients' medical records when needed.
Only doctors with specialized medical degrees have the right to provide medical consultation.
DomeCare allows the business account Pharmacists to order medicines from licensed warehouses, and allows the warehouse to specify the quantities available or reject the request, and view previous orders.
The application allows the Normal account user to search for medicines in pharmacies within his geographical location.
The application allows users to search for medicines and view the medicines leaflet electronically.
The application allows the facility account to manage its information and the employees who join, add the services it provides, display the products and its offers, and link it to another facility, such as insurance companies or related facilities.
The application allows users to search for all medical facilities and doctors.
The application allows the Normal account user to add the doctor to their personal account with the ability to control the privacy of their information and files.
The Normal account user can add profiles of his relatives to manage their medical records.
The Normal account can alert the user of the time to take a medicine.
the business account and the facility account can enable or disable chat.

DomeCare respects, and is committed to protecting your privacy and personal information.
“Personal Information” means any information about an individual by which that individual can be identified. We act as an information controller with respect to any personal information you provide to us and will only handle and share your data in line with the requirements of applicable data protection laws as set forth in this Policy.
We will take reasonable steps to ensure that the people with whom we legitimately share your data with are equally committed in their method of data protection.

Information collecting and use

Users can browse our site without providing any personal information.
However, in order to use certain services available on our web application or to access certain areas of the application, personal information must be provided.
We may collect personal information about you — such as your name, phone number, address country, region and health information — in the following ways:
When you register or update your profile on our apps.
When you use certain interactive tools, applications, and services.
We will use the personal information for the purpose of maintaining user registration, managing and providing the content of the application.
You are responsible for the accuracy of the personal information you submit to DomeCare.
Inaccurate information will affect your experience when using the site and the tools and our ability to contact you as described in this Privacy Policy.
If you choose to provide us with the requested information, which is collected through using our application and services, you consent to the use, processing and storage of personal information in countries that may have data protection laws that are different from the laws in your own country.
We are committed to protect children's privacy.
The Website and the App are not designed to attract children under the age of 18.
The Website does not collect personal information from anyone under the age of 18 whom we have certain knowledge of.
However, a parent or guardian may use the Site to create a minor's personal medical record.
A parent or guardian is solely responsible for a minor's use of the application.
The parent or guardian is entirely responsible for ensuring that the registration information is kept secure, that the information provided to the application is accurate, and for the interpretation and use of any information or suggestions by the minor.
If you download the App from Apple App Store or Google Play Store and agree to provide your information to DomeCare, your information will be treated as registered user information under this Privacy Policy.
Personal health-related information provided by healthcare professionals during medical consultations, medical records and patient chat sessions are legally confidential and secured by our encrypted services.
However, we reserve the right to review the communication between parties that takes place on our site from time to time in accordance with our Terms of Use and Privacy Policy.
In case one of the parties breaches the privacy policy and usage.
If you choose to use our interactive text chat system either on your personal computer, mobile phone or other device, you agree to the collecting of any information transmitted through the chat system, including personal medical and health information whether disclosed in the form of a text, audio or any other format other file extensions.
We may use your contact information from time to time to provide you with information about our app and its services.
Users will receive text messages for account registration upon registration, and all Users will receive emails about updates, changes to their accounts, and new features and policies; These communications are an integral part of the services on the application and you cannot opt out of them.
Customer Service and other departments may contact Users and healthcare provider in order to ensure your satisfaction with the Company and the application, to collect your feedback or to ask how we can improve our Services.
Normal Account If at any time you wish to update your personal information, you may do so by logging into your account to access your profile page.

In this application, you will be asked to create an account, based on which you will create a username, password and other access information.
We will apply standard confidentiality standards to secure this information, however, it is the user's responsibility to keep such information secured and not disclose it to third parties on the application or otherwise.
Therefore, we are not responsible and will not be held liable for the misuse of your account in any way due to your disclosure of your account details and access of information to third parties.
In case of lost, stolen or disclosed access information, you must change your password through the password reset feature in our app or notify us immediately.
Users acknowledge and accept that their accounts on the application are not transferable or used by anyone other than the person who created the account.
Users agree not to do or be engaged in any of the following activities in connection with your use of the Services: Attempt to access or search the application or any content in it through the use of any engine, software, tool, agent, device, or mechanism including robots, data mining tools, or other tools other than through software publicly available through web browsers.
Impersonate or misrepresent your association with another person or entity.
Harvesting or collecting information about others, including the users' contact addresses e-mail….
Interfering with - or disrupting any of the Services, associated computer or technical delivery systems.
Interfering with - or attempting to interfere with the access of any user, host or network, including, but not limited to, sending a virus, overloading, sending spam…
Not respecting other users' privacy.
This includes disclosing users' password, phone number, address, and/or other personally identifying information or using the application, Services, or Content in any way that is not permitted by these Terms.
Users agree to legal and acceptable use. You must access and use our Services only for lawful, authorized and acceptable purposes.
You will not use or assist others to use our Services in ways that: a infringe on our users or others, including privacy, publicity, intellectual property or other proprietary rights; b is unlawful, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or incites or encourages conduct that may be illegal or indecent in any way, such as promoting violence, endangering or exploiting children or others, or coordinating harmc involve the dissemination of lies, misrepresentations or misleading statements;d impersonate someone;e involve the transmission of illegal or unauthorized communications such as group messages, automatic messages, automatic calling and like so; or f include any non-personal use of our Services unless otherwise permitted by us.
Harming Ayat Group and/or our users.
You may not (or assist others to) directly or indirectly, through automated or other means, access, use, copy, adapt, modify, prepare derivative works, or publish information or materials on our application including online communication portals that is obscene, defamatory, threatening or malicious in nature, or information prohibited by law based on, distributing, licensing, sublicensing, transmitting, displaying, performing, exploiting or otherwise exploiting our Services in an unallowed or unauthorized manner, or in ways that burden, harm us, our services, systems, users, or others, including that you must not, directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract our Services; (b) send, store or transmit viruses or other harmful computer code on or through our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the integrity, security, confidentiality, integrity, availability or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect information about or about our users in any way that is not permitted or unauthorized; (g) sell, resell, rent or charge our Services or data obtained from us or our Services in an unauthorized manner; (h) distribute or make our Services available over a network where they can be used by multiple devices at the same time, except as authorized by tools that we have expressly provided via our Services; (i) create software or APIs that function substantially like our Services and offer them for use by third parties in an unauthorized manner; Users acknowledge and accept that their accounts on the application are not transferable and may not be licensed.
Users also agree not to use the site in any way that damages or impairs the performance of the application.
We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents and other intellectual property rights associated with our Services.
You may not use our copyrights, trademarks (or similar marks), domains, logos, trade dress, trade secrets, patents and other intellectual property rights unless you have our express permission and in accordance with our Brand Guidelines.
You may use our affiliates' trademarks only with their permission.
Report copyright, trademark and intellectual property infringement to DomeCare to a third party and not post any copyrighted material or material protected by any other intellectual property rights unless a legal right to use and publish such material is obtained and is in effect at the time of publication.
To report claims of copyright, trademark or other intellectual property infringement from a third party, please visit our Intellectual Property Policy.
We may take action with respect to your account, including disabling or suspending your account, if you have clearly, seriously or repeatedly infringed the intellectual property rights of others or when we are required to do so for legal reasons or when trying to circumvent any technical precautions associated with the Services, in accordance with the "Termination" section below.
We are committed to protecting children's privacy.
You should be aware that this app is not intended or designed to attract children under the age of 18.
We do not knowingly collect personally identifiable information from anyone who we know is a child under the age of 18.
If they are talking to a patient under the age of 18 without parental or legal guardian supervision, they must notify us immediately using the email address: info@ayat-group.com.
If a healthcare professional fails to provide us with such notice, both the healthcare professional and the patient will be deemed to be in breach of our terms.
Users must ensure the accuracy and correctness of any and all information they provide to us through the application.
Users are responsible for the quality of any information provided to us in any form, whether text, audio or image.
We will not be held responsible for any misinterpretation of information due to images, unclear audio, ambiguously worded text or all kinds of files.
All interactions between users must be conducted in a responsible, ethical, professional and legal manner.
We may (but are not obligated) to do any or all of the following without notice:
Investigate your use of the Services as we deem appropriate to comply with any applicable law, regulation, governmental request or legal process.
Remove any Content that we believe it does not comply with these Terms of Use.
Terminate your access to the application based on our determination that you have violated these Terms of Use.

We adopt data collection and storage standards, processing practices and security measures to protect against unauthorized access, modification, disclosure or destruction of user personal information, username, password, transaction information and data stored on our application.
We do not sell, trade, or rent Users personal identification information to others.
However, we may share general aggregated demographic information, not linked to any personally identifiable information, with our business partners and trusted affiliates for the purposes described above.
We strive to do our best to keep your information safe.
Our top priority is guarding your data, especially in case of a breach of our security occurs beyond our reasonable control.
We will keep your personal information for as long as your account is active.
You may at any time delete your account or instruct us to delete it, but you should be aware that it is not technically possible to remove every record of information you have provided to DomeCare from our servers.
DomeCare allows you to correct, update or revise the information you have provided by returning to the selected tool, logging in, and making the required changes.
We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We may disclose personal information to third parties only:
To comply with legal requirements such as a law, regulation, search warrant, subpoena, or court order.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request, or in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.
We may share non-personally identifiable information we have about you, including information about your browsing activity on the application, they may use this information to help DomeCare to serve advertisements on the application.
In case of a change in control of the Company as a result of, for example, a sale or merger with another entity, or in case of a sale of assets or bankruptcy, DomeCare reserves the right to transfer your personal information to the new controlling or acquiring party of the assets.
In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes are made to the Privacy Policy.

Changes to this Privacy Policy

The application's privacy policies and terms and conditions may be changed or updated from time to time to meet the latest regulatory requirements and standards without prior notice.
By continuing to use our site, users agree to accept our privacy policies and terms and conditions, as amended from time to time.
Therefore, users are encouraged to visit these sections frequently in order to be updated about changes on the website.

Accept these terms

By using this application, users indicate their acceptance of this policy.
We reserve the right to change and/or modify any of the provisions set forth herein without prior notice to any user.
Continued use of the application after any modifications, shall be deemed the users' acceptance of such changes.

Availability of our services:

We always try to improve our services.
This means that we may extend, add or remove our services, features, functionality, and support for certain devices and platforms.
Our services may be interrupted, including maintenance, repair, upgrades, or network or equipment failures.
We may discontinue some or all of our Services, at any time.
Events outside our control may affect our Services, such as events in nature and other force majeure events.
We may modify, suspend, or terminate your access to or use of our Services at any time for any reason, for example if you violate a provision or provision of our Terms or cause harm, risk, or potential legal exposure to us, our users, or others.
We may also disable or delete your account if it no longer becomes active after the account is registered or if it has remained inactive for an extended period of time.
We may modify or update these Terms.
We will provide you with notice of substantial modifications to our terms, as applicable, and update the "last modified" date at the top of our terms.
Your continued use of our Services confirms your acceptance of our Terms, as amended.
We hope that you will continue to use our Services, but if you do not agree to our Terms, as amended, you must stop using our Services by deleting your account.
Nothing in our Terms prevents us from complying with the law.
Except as mentioned herein, our Terms do not confer any third-party beneficiary rights.
If we fail to enforce any of our terms, it will not be considered a waiver.
If any provision of these Terms is found to be illegal, void or for any reason unenforceable, then that provision shall be in effect.

Contact us

If you have any questions about this Privacy Policy, or the practices or dealings with this our application, please contact us at +963-993130032